Every question, answered plainly

SEL XP is a lead capture and follow-up app for sales teams in the Gulf that sell face to face: on customer sites, on daily sales rounds and at exhibitions. Reps scan business cards in Arabic and English or note a lead in seconds, qualify it and send the follow-up by email or WhatsApp. The lead syncs to the CRM, and managers see the results live.

No. A lead does not need an event. The rep chooses how they met the person, such as a site visit, a client meeting or a daily sales visit, and everything else works the same. Exhibitions add tools of their own: targets for the show, the stand team and the event's own catalogues and wording.

A field sales app is software a sales rep uses on a phone while visiting customers. It records who they met, what was discussed and what happens next, and passes that to the company's CRM. SEL XP does this for site visits, client meetings and daily sales rounds, and adds follow-up by email and WhatsApp.

Exhibition lead capture is the job of recording who visited your stand, what they asked about and what should happen next, in a form your sales team can act on. Done well, each visitor becomes a qualified lead in the CRM with a follow-up already sent, rather than a business card in a pocket.

A card scanner stops at the contact. SEL XP carries on: it qualifies and scores the lead, warns you if a colleague has already met the person, sends the follow-up with the right catalogue, sets the next task, syncs to your CRM and shows managers every team and rep live.

Often not. An organiser's lead retrieval app works at that one show and hands you a spreadsheet afterwards. SEL XP works at every show and on customer visits, reads business cards and open QR codes, and follows up at once. If an organiser encrypts its badges, only its own app can decode them, so some teams keep both at those shows.

Yes. Leads, voice notes, tasks and check-ins are saved and encrypted on the phone and sent when the signal returns. The Today, Leads and Tasks screens open with no signal. Reading a card with AI and sending an email need a connection, so those happen as soon as the phone is back online.

The app runs in English and in Arabic, with right-to-left screens, and each person chooses their own language. Cards are read in both scripts, names are kept in Arabic and Latin letters, and follow-up messages have an English and an Arabic version.

Odoo, versions 16 to 19, is the first connector and is in pilot. Zoho CRM is next, followed by HubSpot, Salesforce and Dynamics 365. Any other CRM can take the spreadsheet export in the meantime.

SEL XP runs today as a web app that installs from the browser on iPhone, Android, Windows and Mac. Reps use it on their phones, and managers and admins also use it at a desk. App Store and Google Play apps are on the way.

Any company in the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman whose people meet customers in person: on site visits, on daily sales rounds, in client meetings and at exhibitions. Typical teams supply oil and gas, building materials and industry, distribute medical devices or food, sell technology and security systems, or broker property.

We set your workspace up with you: your companies and branches, teams, products and catalogues, follow-up wording in English and Arabic, and the CRM connection. Reps sign in with a code sent to their email, so there are no passwords to hand out.

Yes. SEL XP reads cards printed in Arabic, English or both. The name is kept in Arabic and in Latin letters, and fields the reader is unsure of are marked so you can correct them before saving.

The lead still saves. It is encrypted on the phone and sent when the signal returns, even if you have closed the app. A card photographed offline is read once the phone is online, and the details it finds are offered to you to add.

It reads QR codes that hold contact details in an open format: vCard, MECARD and LinkedIn profile codes. Some organisers encrypt their badges so that only their own app can read them. In that case SEL XP keeps the code with the lead and you type the name.

It depends on the card: glare, folds, small print and handwriting all matter. That is why the app shows every field it read, marks the ones it is unsure of with a confidence figure, and waits for a person to approve before anything is saved.

The app is designed so that one person can scan a card, check it, qualify the lead and send the follow-up in about 30 seconds. The card reading itself takes about ten seconds, and you can keep tapping while it arrives.

Yes. Today SEL XP runs as a web app that you install from the browser on iPhone, Android, Windows and Mac. App Store and Google Play apps are on the way.

Yes. SEL XP opens WhatsApp with your approved message and a link to the visitor's page already written, so the rep only presses send. It uses WhatsApp click-to-chat, which needs no WhatsApp API and no template approval.

No. Catalogues go as a link to a page made for that visitor, which lists the catalogues that match what they asked about. The page records when it is first opened, and large files never bounce off a mail server.

Yes. Each follow-up message has an English and an Arabic version, and the rep chooses the language when sending. Admins can replace the standard wording with the company's own in both languages.

The mail service reports back whether each email was delivered, bounced or marked as spam, and the lead's history shows it. A bounced email is treated as no follow-up, so the lead stays on the reminder list.

Two clocks. A lead nobody has called, emailed or messaged a day after it was captured goes on its owner's reminder, hot leads first. A hot lead still untouched after two days is sent to the owner's manager.

Yes. SEL XP sends companies, contacts and leads to Odoo versions 16 to 19, adds the lead's history to Odoo's chatter, creates the next task as an Odoo to-do and records the exhibition as the campaign. The connector is in pilot with our first customer.

The Zoho CRM connector is the next one being built. Until it is ready, leads can be exported as a spreadsheet and imported into Zoho. HubSpot, Salesforce and Dynamics 365 connectors follow.

No. Before a lead is created the app looks the person up in your CRM, and each record's CRM id is stored the moment it is returned. A push that is interrupted picks up where it stopped and never creates a second record.

Reps notice nothing. Leads stay in the app and are retried after 1, 5 and 30 minutes, then 2 and 6 hours. After that they are listed under Not sent, with the reason, for an admin to send again.

Yes. Each company or branch can have its own CRM connection. A lead goes to the CRM of the company it was captured for. If that company has none, it goes to its parent's, and then to the group's.

Yes. Managers and admins can export the leads they are allowed to see as a spreadsheet, up to 5,000 at a time, filtered by event, company, team and period. Every export is written to the audit log.

Yes. The Overview updates as reps capture. It shows leads against the event's target, qualified and hot leads, pipeline by currency, leads by hour and how quickly each lead received its first message.

A manager selects one lead or many and hands them to a person, or splits them across a team so each goes to whoever has the fewest open. The new owner is told, the lead's open tasks move with it, and the handover can be undone for two minutes.

After one day with no call, email or message, the lead appears on its owner's reminder. After two days a hot lead is sent to whoever is above the owner. Managers can also nudge the owner with one tap.

Yes. SEL XP models a group as companies and branches, each with admins, sales managers and teams. A rep can sell for more than one company, each lead is tagged with the company it is for, and people see their own records and those of the people below them.

Yes. Each event can have three targets: leads, qualified leads (hot and warm) and pipeline in one currency. The Overview shows progress against each when you choose that event.

No. The QR opens a normal web page in the visitor's browser. They can save your contact, open your catalogues and share their own details without installing or signing in to anything.

Yes. When the rep's phone has no signal, the QR switches by itself from a link to the contact's details, so the visitor's camera can still save the contact. Sharing details back needs the visitor to be online.

They arrive as a new lead for the rep whose card was scanned, marked as shared from the card, with the consent the visitor gave. The rep is emailed and can qualify and follow up in the usual way.

Yes. Each company sets its own colour and logo, and a rep who sells for several companies has one card for each. Details shared from a card become a lead for that card's company.

No. Field Presence reads location once when a rep taps check-in and once when they tap check-out, with the app open. Nothing is recorded in between, and the app never runs location in the background.

The check-in still goes through. It is marked “No location” for the manager to see. The same happens for low accuracy, for a check-in made from a browser and for one made offline. A check-in is flagged, never blocked.

Yes. A visit session is started at the customer's site and ended on leaving. It is linked to the lead, and the time on site is kept with the lead's history.

It is an optional add-on with its own price, switched on per workspace. Companies that only need lead capture at exhibitions do not pay for it and never see it in the app.

SEL XP is priced per person, per year, and quoted for your team. The price depends on how many people capture leads and whether you add Field Presence. Tell us your team size and how your team sells and we will send a quote.

There is no self-serve trial, because the app is set up around your company: your teams, products, catalogues and CRM. Instead we run a demo with your own set-up in mind, and we suggest starting with one team or one exhibition before rolling out wider.

No. Field Presence, the check-in and check-out add-on, has its own price and is switched on per workspace. If you only need lead capture and follow-up, you do not pay for it.

By invoice. SEL XP is sold to companies directly: there is no card payment in the app and nothing is bought through the App Store or Google Play. Tell us the currency you need when you ask for a quote.

Your leads are yours. Managers and admins can export them as a spreadsheet at any time, and if your CRM is connected they are already there with their history.

SEL XP stores its database and files in Mumbai, India, which is the nearest region our hosting providers offer to the Gulf. If your company's policy requires data to stay in your own country, tell us before you buy: a self-hosted deployment in your own environment is the option for that case.

No. Each company has its own workspace, and the separation is enforced by the database itself, with row-level security on every table, not only by the application. The service connects with a role that cannot bypass it.

A rep sees their own leads. A manager sees their teams' leads, a company or branch admin sees that unit's, and owners see everything. The server works this out for every list, export and report, so the app cannot show more than a person is allowed.

Yes. What the app keeps on the phone for offline use, including leads, tasks and anything waiting to be sent, is sealed with AES-GCM encryption. It is forgotten when the person signs out.

No. Card reading, voice transcription and note drafts go through AI providers set to zero data retention, so nothing is kept after the answer comes back. A person approves what the AI read or wrote before it is saved.

With a six-digit code sent to their work email, so there are no passwords to leak or reuse. People are invited by an admin, and an admin can switch a person off at once.